Privacy Policy

Last updated: March 26, 2026

Tutelage Education Services Pvt Ltd ("Tutelage," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, use our products, or interact with our services. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

1.1 Information You Provide

• Contact information: Name, email address, phone number, and organization name when you fill out forms, request a demo, or contact us.
• Account information: Login credentials and profile details when you create an account on our platform.
• Assessment data: Responses, scores, and performance data generated during assessments conducted through our platform.
• Institutional data: Organization details, student/candidate records, and academic data provided by institutions using UIMS or SentinelExamOS.

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, and interactions with our website and platform.
• Device information: Browser type, operating system, device type, and IP address.
• Proctoring data: When enabled for assessments, this may include webcam images, screen recordings, browser activity logs, and environment monitoring data, collected solely for exam integrity purposes.

2. How We Use Your Information

• To provide, operate, and improve our products and services (SentinelExamOS, UIMS, AM-AI).
• To process and respond to your inquiries, demo requests, and support tickets.
• To administer assessments, generate reports, and deliver results to authorized parties.
• To maintain exam integrity through proctoring and anti-cheat mechanisms when enabled.
• To send service-related communications (not marketing) about your account or usage.
• To comply with legal obligations, enforce our terms, and protect our rights.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Institutions and organizations: Assessment results and performance data are shared with the institution or organization that administered the assessment, as they are the data controller for their candidates/students.
• Service providers: Trusted third-party providers who assist with hosting, analytics, and infrastructure, bound by data protection agreements.
• Legal requirements: When required by law, regulation, legal process, or governmental request.

4. Data Storage and Security

• Data is stored on secure servers with AES-256 encryption at rest and TLS encryption in transit.
• Access to personal data is restricted to authorized personnel through role-based access controls (RBAC).
• We maintain audit logs for data access and modifications.
• Assessment content is stored in encrypted question banks with transport-encrypted test packets for delivery.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Assessment data is retained according to the data retention policy agreed with each institution. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Withdraw consent for processing where consent was the legal basis.
• Lodge a complaint with a data protection authority.

For assessment data collected through institutional accounts, please contact your institution directly, as they are the data controller for assessment-related information.

7. Cookies

Our website uses essential cookies required for site functionality. We do not use third-party advertising or tracking cookies. No personal data is shared with advertising networks.

8. Children's Privacy

Our services are designed for use by institutions and organizations. When minors participate in assessments, their data is collected and managed under the authority and consent of the administering institution. We do not knowingly collect personal information directly from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, data access requests, or complaints: